Frequently Asked Questions
Everything you need to know about Sprint GMP
What is Sprint GMP?
Sprint GMP is a complete MRP (Manufacturing Resource Planning) system with built-in GMP compliance, designed for light manufacturing businesses. It includes full inventory management, production planning, purchasing, cost tracking, plus batch control, recall management, complaints tracking, and certification compliance. Perfect for food manufacturers, cosmetics producers, supplements, beverages, and artisan products.
What industries is Sprint GMP designed for?
Sprint GMP is perfect for small to medium-sized manufacturers that need batch control and compliance tracking. Common use cases include food manufacturing (bakeries, specialty foods), cosmetics and skincare, supplements and nutraceuticals, artisan products (soaps, candles), beverage production (craft breweries, kombucha), and small medical device manufacturers. Any business that needs batch traceability, recall management, complaints tracking, or certification compliance will benefit.
How does recall management work?
Sprint GMP provides complete batch traceability from raw materials to finished products. When a recall is needed, you can instantly identify all affected batches by tracing back through ingredient lots, production batches, and finished products. The system maintains full audit trails showing exactly which materials went into which batches, making recalls fast and accurate.
Do I need a credit card to start?
No, you can start a 7-day free trial without providing a credit card. You only need to provide payment information when you decide to subscribe to a paid plan.
How does the free trial work?
The free trial gives you full access to all features for 7 days. You can create unlimited records, test all functionality, and see how Sprint GMP works for your business. No credit card required.
Can I import my existing data?
Yes, we provide data import tools and our support team can help you migrate your existing data. Contact us for assistance with bulk imports.
Is my data secure?
Absolutely. We use enterprise-grade security measures including encryption at rest and in transit, regular security audits, and comply with industry standards. Your data is completely isolated from other companies.
What happens if I exceed my plan limits?
We'll notify you before you reach your limits. You can upgrade your plan at any time, or contact us to discuss custom solutions for larger operations.
Do you offer training?
Yes, we provide comprehensive documentation, video tutorials, and for Enterprise customers, we offer dedicated training sessions and onboarding support.
Can I cancel anytime?
Yes, you can cancel your subscription at any time, instantly online from your account dashboard. There are no long-term contracts or cancellation fees. Your subscription will remain active until the end of your current billing period, and you'll continue to have full access until then. Your data will remain accessible for 30 days after cancellation.
How do I cancel my subscription?
You can cancel your subscription instantly online at any time. Simply go to your Subscription page in your account dashboard and click "Cancel Subscription". The cancellation takes effect immediately, but you'll continue to have access until the end of your current billing period. No phone calls or emails required.
Do you offer API access?
API access is available on Professional and Enterprise plans. This allows you to integrate Sprint GMP with your existing systems and automate workflows.
What kind of support do you provide?
All plans include email support. Professional plans get priority support, and Enterprise customers get a dedicated account manager and 24/7 support.