Privacy Policy

Last updated: November 26, 2025

1. Introduction

Sprint GMP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform (the "Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account information (name, email address, company name)
  • Payment information (processed securely through third-party payment processors)
  • Manufacturing data (suppliers, materials, batches, formulas, documents, etc.)
  • Communications with us (support requests, feedback, etc.)

2.2 Automatically Collected Information

When you use the Service, we automatically collect certain information, including:

  • Usage data (pages visited, features used, time spent)
  • Device information (IP address, browser type, operating system)
  • Log data (access times, error logs, performance data)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely using industry-standard encryption and security practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your manufacturing data is stored in a multi-tenant architecture with strict data isolation between companies. We maintain backups of your data to ensure availability and recovery in case of system failures.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., payment processing, cloud hosting, analytics)
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
  • With Your Consent: We may share information with your explicit consent

6. Your Rights and Choices

You have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request restriction of processing
  • Data portability (receive your data in a structured, commonly used format)
  • Withdraw consent at any time

To exercise these rights, please contact us at the email address provided below. We will respond to your request within a reasonable timeframe.

7. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you cancel your account, we will retain your data for a reasonable period to allow you to export it, after which it will be securely deleted.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives adequate protection.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: Contact Us